FAQ
Why can't I check out?
1. We suggest you change a device or browser and try again. Sometimes certain aspects of checkout won't display or function properly.
2. And you are suggested to try and check outusing PayPal express check out to see if that helps.
Can I Change or cancel my order?
Contact us within 24 hours of the payment for changing or canceling an order.
Payment Method?
Paypal and credit card.
Why was my payment declined?
Payment may be declined for several reasons since you paid via different payment methods.
If you paid via PayPal, and your payment was declined, you may need to:
- Confirm the email address associated with PayPal.
- Update the expiration date or billing address associated with your credit or debit card.
- Confirm your credit or debit card so we know you’re the card owner.
- Go through a security check so we can confirm your identity.
- Resolve a limitation placed on your account.
If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.
How do I track my order?
Please go to "Track Your Order"
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@mystiquemark.com.