Do you accept returns and exchanges?
Yes, we accept returns and exchanges for defective products.
The product's condition that your store accepts for a return or exchange. New and slightly used products ,This includes products that are opened or have been slightly used.
NOT eligible for returns & exchanges:
- Returns are acceptable within 30 days of your purchase being postmarked and delivered. We regret that we cannot refund or exchange the product(s) for you If there are more than 30 days from the start of delivery.
- The following product(s) cannot be returned, refunded or replaced：Customs clearance product(s)、customized product(s)、monogrammed product(s).
- The returned product(s) must be in good condition and unwashed with all original tags attached. We do not accept returned product(s) with abrasion, damage or change in any way.
- We do not accept returns that you send directly to us without our confirmation(Notice:Please make sure you send the package to our agreed shipping address. Otherwise, it will affect the processing of tax returns.)
The amount of time a customer has to return a product?
After you receive the order, returns and exchanges are supported within 30 days.
Return method
Please contact our customer service via email (support@mystiquemark.com).
Return label
Contact our customer service to send you a return label, which you can download and print.
Restocking fee
No restocking fee.
Refund processing time
After receiving your returned package, we will process your refund. The return time + the refund arrival time will be about 20 days.
About return address
Please do not return to the original shipping address. Please contact customer service for confirmation before returning.